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Hospital Policies

Appointment Policy

We work primarily by appointment in order to allow sufficient time for all patients and scheduled procedures. Emergency cases always receive top priority, which is why the occasional appointment delay is inevitable. We make a sincere attempt to see each patient on time and appreciate your patience should a delay occur.

Boarding Policy

We institute the following boarding policy during holidays and other high-demand dates, such as spring break. A credit card number is required for reservations during these times; 48 hours cancellation notice is requested and failure to provide notice will result in your credit card being charged for the entire reservation.

Patient Arrival Policy

Since dogs and cats often behave differently outside their normal environment, we want to maintain a safe and secure setting for everyone. All dogs and cats should either be on a leash or in a carrier when arriving at the hospital. For the protection of you and your pet, we ask that animals are adequately controlled in the waiting room. We make every effort to make our patients feel comfortable during visits, but it’s possible they may be a little uneasy about new people, surroundings and other pets.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, Mastercard, Discover, Debit cards, personal checks, and cash. We also offer CareCredit, a medical line of credit that offers six months no interest for qualified applicants. For more information about CareCredit, go to to learn more.


Privacy Policy

Horton Animal Hospital Northeast is committed to ensuring that your privacy is protected and information is secure. Should we ask for certain identifying information, you can be assured that it will only be used in accordance with this privacy statement. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.