New Client Form

Boarding Agreement

If you’d like to be prepared before you come into the clinic, you can print these forms and fill them out at home.


Appointment Policy

To allow sufficient time for all patients and scheduled procedures, we work primarily by appointment. Emergency cases always receive top priority, which is why the occasional appointment delay is inevitable. We make a sincere attempt to see each patient on time and appreciate your patience should a delay occur.

Boarding Policy

We institute the following boarding policy during holidays and other high demand dates, such as spring break. A credit card number is required for reservations during these times. 48 hours cancellation notice is requested and failure to provide 48 hours notice will result in your credit card being charged for the entire reservation.

Patient Arrival Policy

For the protection of you and your pet, as well as other people and pets at the hospital, all dogs and cats should be either on a leash or in a carrier and adequately controlled in the waiting room. We make every effort to make our patients feel comfortable during visits but they may be a little uneasy about new people, new surroundings, and other pets. Dogs and cats often behave differently outside their normal environment and we want to maintain a safe, secure environment for everyone.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, Mastercard, Discover, Debit cards, personal checks, and cash. We also offer Care Credit, a medical line of credit that offers six months no interest for qualified applicants. For more information about Care Credit, go to to learn more and prequalify.

Privacy Policy

Horton Animal Hospital Northeast is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 1, 2012.

We are committed to ensuring that your information is secure. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.